After-hours chatbot
Give visitors a calm place to start
A custom website chatbot can answer approved general questions and guide people towards a useful next step when your team is offline.
What it could do
- Answer common questions about your organisation, services, resources, or how to get in touch.
- Point visitors to the pages, resources, and contact pathways you have approved.
- Use a short code snippet to place the assistant on selected pages of the current site.
What stays in your control
- The chatbot personality, tone, welcome message, and approved knowledge base.
- The topics it can cover, the words it uses for boundaries, and where it sends people next.
- The review process for keeping information current as your organisation changes.
Important boundary: It supports general information and next-step guidance. It does not provide diagnosis, treatment, clinical triage, or emergency advice.

