Privacy Policy

Healthwise Digital Pathways is an Australian business that helps health, aged care, allied health and community organisations supporting older people improve health literacy, digital inclusion and ongoing patient and client engagement through personalised digital education pathways.

This policy applies to personal information collected through the public Healthwise website, including the pilot and partnership enquiry form. It does not describe information that another organisation may handle in its own systems, or information that might be collected by a future product or service with separate terms.

We collect information that an organisation representative chooses to provide when submitting an enquiry. This may include:

• your full name and work email address;
• your organisation name, role or position, and organisation sector;
• the purpose of your enquiry, such as discussing a pilot or partnership;
• the message and organisational context you choose to include;
• your confirmation that Healthwise may contact you about that organisational enquiry; and
• submission details created when the form is sent, such as the date and time of submission.

Depending on the website, hosting and security settings that are actually enabled, technical or usage information may also be available, such as a browser or device type, approximate location, pages visited, referral information, timestamps, or error and security logs. This policy does not claim that a named analytics or tracking provider is currently in use. The technical information collected should be confirmed against the tools and settings used by Healthwise.

Health information and other sensitive information can carry additional privacy risks. The website enquiry channel is not presented as a health record, clinical communication channel or secure place to send those details. If sensitive information is submitted by mistake, use the website enquiry form to tell us without repeating the information, so the handling can be considered against the actual circumstances.

Healthwise may use enquiry information to:

• respond to your request and continue an organisational conversation;
• understand your service setting, cohort priorities and education goals;
• consider possible pilot, partnership or service-area discussions;
• record and manage enquiries so that follow-up is accurate and useful;
• operate, protect and improve the website where the relevant technical tools are enabled; and
• meet legal, regulatory, security or record-keeping obligations that apply to the business.

We seek to use information for the purpose for which it was provided, or for a related purpose that a person would reasonably expect, subject to the actual circumstances and applicable law.

Completing the enquiry form is voluntary. When you submit it, you choose to provide the listed details and confirm that Healthwise may contact you about that organisational enquiry. That confirmation is the practical basis for responding to the request and discussing next steps.

Healthwise may also handle information where it is needed to operate and secure the website, to administer an enquiry, or where it is required or permitted by applicable law. This policy does not make a broad legal conclusion about every activity. The appropriate basis for handling information depends on the actual activity, the suppliers involved and the law that applies to the business.

Consent to be contacted about an enquiry is separate from consent to receive marketing. The website does not ask you to join a newsletter or marketing list through the enquiry form.

Enquiry details are saved to a contacts or customer relationship management system used to manage organisational enquiries. Website hosting, storage, security, email and other technical providers may also support the operation of the website or the handling of an enquiry. The actual providers and services may change, so this policy does not name a vendor or claim a particular supplier arrangement.

Information may be handled or stored outside Australia if an actual service provider operates or hosts systems overseas. Before relying on this policy, Healthwise should confirm its supplier list, processing locations, contractual arrangements and any safeguards relevant to overseas handling.

We may disclose information to a service provider that helps us perform the purposes described here, to professional advisers where appropriate, or to a regulator, law enforcement body or other party where disclosure is required or permitted by law. We do not sell enquiry information.

Healthwise aims to use reasonable administrative, technical and physical safeguards appropriate to the information it holds. Safeguards may include access controls, secure service settings and sensible handling practices. No website or transmission can be promised to be completely secure, and this policy does not make an absolute security guarantee.

We aim to keep personal information only for as long as it is reasonably needed for the purposes described in this policy, or for as long as a legal, regulatory or operational requirement applies. The actual retention period depends on Healthwise's business needs, service-provider settings and record-keeping obligations. Healthwise should set and review a practical retention schedule rather than treating this statement as a fixed period.

You may ask Healthwise to provide access to personal information held about you, or to correct information that is inaccurate, out of date, incomplete or misleading, subject to any exceptions that apply. To make a request, use the website enquiry form and write “Privacy access request” or “Privacy correction request” in your message. Do not include patient or client health information.

We may need to confirm your identity and clarify the information or request before responding. The way a request is handled, including any applicable exceptions or charges, depends on the information involved and the law that applies.

If you have a question or concern about privacy, please start by using the website enquiry form. Tell us that your message is a privacy question or complaint and provide enough general context for it to be reviewed. Please do not place health information or detailed clinical material in the form.

Healthwise aims to consider concerns fairly and work towards a practical response. If your concern is not resolved, or you are not satisfied with the response, you may contact the Office of the Australian Information Commissioner (OAIC). Information about privacy complaints is available at oaic.gov.au/privacy/privacy-complaints.

The enquiry form is for an organisational conversation. It does not subscribe you to a newsletter or marketing list. Healthwise will only send direct marketing where it has the appropriate permission or another permitted basis under applicable law, and will provide a way to opt out where required.

If you receive a marketing message and want to stop receiving it, use the website enquiry form and write “Marketing opt-out” in your message. A request to discuss an enquiry is not treated as permission to send unrelated marketing.

Our separate Cookie Policy explains essential browser storage, the cookie choice notice and the current position on optional tracking. Cookie settings can be reopened from the website footer.

We may update this policy when our services, website, suppliers or legal obligations change. The updated version will be published on this page with a new “Last updated” date. Healthwise should also review the policy periodically against its actual operations and legal advice.